When will my online order be shipped?
Providing that the items in your order are in stock and available, all orders are shipped within 2-3 business days. Most orders are shipped within 1 business day. Once your items are shipped, you will be notified via system generated email with tracking details included.
If any of the items in your order are on backorder/out of stock, you will be immediately notified via phone call/email and will also be given an updated estimated delivery time.
Are online orders protected by insurance/indemnified?
Bitola Lighting indemnifies all items sent for loss/damage, meaning that as a buyer you can shop with confidence and peace of mind, knowing that you will receive your goods. In the rare instance that your goods are lost in transit/damaged on delivery, Bitola Lighting is equipped to deal with that issue as quickly and efficiently as possible.
Can I choose which carrier is used to send my order?
Bitola Lighting and Fans reserves the right to select the carrier used to complete your order, as it is based on your location and the order!
How long will it take for my order to arrive?
Once an order has been shipped, customers in QLD, NSW, VIC and SA should expect to receive their order within 1-4 business days. Metro area deliveries are often delivered within 1-3 business days. This can taken an extra 2-3 business days during busy periods.
WA should allow up to 5-10 business days for order delivery to occur once sent.
Customers in NT, TAS and regional WA should allow between 7-10 business days for delivery to occur.
Is my shipping region classed as Metro or Regional?
Your shopping cart will provide you with the shipping options once you input your shipping location. As of 01/02/2023, unfortunately we can no longer offer free shipping to WA due to increasing shipping rates, WA is classed as a regional area. Customers in regional areas can still select in-store pickup, for example a customer in regional QLD or NSW can still select to pick up at our warehouse. That customer will not be charged shipping.
Are delivery times guaranteed?
The above delivery period estimates are on a non-guaranteed basis; deliveries can be delayed by a day or two, please feel free to contact us if you have any questions or concerns. Do not book an electrician or job for installation until you have the item in your hands.
Can I Click-and-Collect?
Yes! Simply select the pickup option as your delivery method and we will prepare your order for pickup from our Browns Plains warehouse. Once your order is ready for pickup, a member of our team will contact you to notify you that you can come and pickup your order. Pickups are during our standard showroom hours. It is also contactless! Simply drive to our specified pickups area and a member of our team will bring your order to your car.
Does Bitola Lighting and Fans send orders overseas?
We ship Australia-wide only- we do not send orders overseas.